Privacy Policy

Welcome to Outgoer Pty Ltd's Privacy Policy. This policy outlines how we collect and use your data, as well as how you can control your information. We believe in transparency and strive to ensure there are no surprises regarding your data. For example, we use your information to personalize your experience, showing you content and ads that are most relevant to you. Your privacy is paramount to us, and we prioritize giving you control over your content. We default to deleting content and provide tools for you to manage who sees your content and when it's saved. This policy covers our Outgoer App and all our products, services, and features. When we mention "Services," we're referring to all of them. If you see us mention "Terms," we mean the Terms of Use you agree to when signing up for our Services. Lastly, when we say "Outgoers or Outgoer" we're referring to any user of our Services.

Information Collection

This section outlines the information we collect, categorized into three main areas: information you provide, information generated through your use of our Services, and information received from others. Additionally, with your permission, we may collect additional information. When you use our Services like Outgoer, we gather information you provide, generate data based on your usage, and occasionally receive data from third parties. Let's delve deeper into each of these categories.

Information You Provide
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Many of our Services require you to create an account, where we ask for account details such as your name, username, email address, birthday, and phone number. Setting up your profile also involves providing profile details, like your profile picture. When using our commerce products for purchases, we may request payment and related information, such as your physical address for shipping, payment details, and transaction history.
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Additionally, the information you send or save within our Services is also provided by you. Some of this content is considered private, like chats with friends, My Story set to Friends, Private Stories, voice and video calls, and content saved in My Eyes Only. On the other hand, some information is considered public and accessible to everyone, such as Public Story content (including My Story set to Everyone, Shared Stories, and Community Stories), Spotlight or Outgoer Map submissions, and Public Profile information. It's important to note that other Outgoers can capture and save content you share, so it's advisable not to send messages or share content that you wouldn’t want to be saved or shared.

Lastly, when you contact Support, our Safety team, or communicate with us in any other way (including through research efforts like surveys or consumer panels), we collect the information you provide to resolve your query.

Information We Generate When You Use Our Services

When you utilize our Services, we collect data on which Services you've engaged with and how you've interacted with them. This enables us to gain insights into how our community uses our Services, helping us enhance user experiences.
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This data includes usage information, which details how you interact with our Services. For instance, it includes which Lenses you view and apply, the Stories you watch, and how frequently you communicate with other Outgoers. Additionally, we gather content information, such as the content you create or provide, your engagement with the camera and creative tools, interactions with My AI, and metadata associated with your content. For example, metadata could include information like the date and time a post was made and who viewed it. Content information also encompasses data based on the content itself, so if you post a Spotlight featuring a basketball game, we might use that data to show you more basketball-related content on Spotlight.
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Moreover, we collect device information, such as hardware or software details, operating system, device memory, advertising identifiers, installed apps, browser type, data from device sensors measuring motion or compass orientation, microphone status (including headphone connection), and information about wireless and mobile connections. Location information, such as your IP address, is also gathered. Depending on your settings, we may collect information through cookies and similar technologies like web beacons, web storage, and unique advertising identifiers. Log information, which includes details on your usage of our Services, access times, pages viewed, IP address, and unique identifiers like cookies, is also part of this data collection.
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If you have explicitly granted device-level permissions, device information may also include access to your device's phonebook (contacts and related information), images from your camera, photos, and microphone. This allows features like taking photos or videos, viewing stored photos and videos, and accessing the microphone to record audio while recording video.

Data We Receive From Others
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The final category of data we gather includes information about you that we receive from other sources, such as other users, our affiliates, and third parties. This encompasses several types of data:
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• Linked Third-Party Service Data: This refers to information we obtain when you link your Outgoer account to another service.
• Data from Advertisers: This includes information from advertisers, app developers, publishers, and other third parties that helps us target or measure the performance of ads.
• Contact Info from Other Outgoers or Third Parties: If another Outgoer uploads their contact list, which includes your information, we may combine that with other information we have about you to better understand who you may want to communicate with. Similarly, if you provide us with your contact information, we may use that to determine if we can communicate with you in other ways, such as through SMS, email, or other messaging services.
• Data Relating to Potential Violations of Our Terms: We may receive information from third parties, including website publishers, social network providers, law enforcement, and others, regarding potential violators of our Terms of Service and Community Guidelines.

Other Information, With Your Permission

Further, there are situations in which we may request your permission to gather additional information when you interact with our Services. For instance, this could include accessing your device's camera roll or contact book.

How We Use Information

This section outlines the purposes for which we use the information we collect, including providing personalized products and services that we continuously strive to enhance and refine.

Keep Things Up & Running (i.e., operate, deliver, and maintain our Services)

We utilize the information we gather to ensure the smooth operation, delivery, and maintenance of our Services. For instance, we use this information to send a Outgoer you wish to share with a friend or, if you enable location sharing on Outgoer Map, to provide suggestions such as nearby places you might be interested in, content posted by others on the Map, or the location of your friends if they are sharing it with you. Additionally, we use certain information to keep our products current, ensuring compatibility with the latest operating systems and devices.

Personalize Your Experience & Give Context

We personalize your Outgoer experience by showing you content we think you'll enjoy based on the information you share with us. This includes tagging content with labels like "dog" if there's a dog in the photo, making it searchable in Memories, and showing it on the Map where you took the photo. We also use this information to suggest friends, recommend places on the Outgoer Map, and customize the content we show you, including ads.
For example, if you watch barista content on Spotlight or save a lot of coffee-related photos, we may highlight coffee shops on the Outgoer Map when you visit a new city or show you content about coffee. We also tailor your experience based on what your friends are doing, showing you content your friends create or enjoy on Spotlight.
Our goal is to provide you with more relevant content. We balance personalization with privacy by not using your private content or communications with friends to personalize your experience or show you ads.

Provide Relevant Ads

We personalize ads based on your interests and preferences using the information we've collected. Our goal is to show you relevant ads at the right time. For example, if you've shown interest in video game ads, we'll infer that you like video games and show you similar ads, but we also aim to provide a variety of ads. We use your information to avoid showing you ads you're unlikely to be interested in. For instance, if a ticketing site indicates you've already purchased tickets for a movie, we won't show you ads for it.
We may use cookies and similar technologies to collect information when you interact with Services offered through our partners. This helps us show you more relevant ads. Most web browsers accept cookies by default, but you can usually change your settings to remove or reject cookies. However, this may affect the availability and functionality of our Services. To learn more about how we and our partners use cookies and your choices, please refer to our Cookie Policy.

Develop & Improve Features, Algorithms & Machine Learning Models

Our teams are continuously brainstorming new ideas to enhance our Services. To achieve this, we refine the algorithms and machine learning models that power our features and Services, including generative AI features. These AI models are trained to generate text, images, or other media based on patterns in the input data.
We use algorithms and machine learning for various purposes such as personalization, advertising, safety and security, fairness and inclusivity, augmented reality, and to prevent abuse or violations of our Terms of Service. For instance, our algorithms consider the conversations users have with My AI to improve My AI's responses.
While your information can help us make these improvements, we prioritize privacy and only use the minimum necessary personal information for developing our features and models.

Analytics
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To determine what features to develop or how to enhance our Services, we analyze trends and demand. For instance, we monitor metadata and trends related to Group Chat usage to assess whether adjustments, like changing the maximum Group size, are necessary. Analyzing Outgoer data allows us to identify usage patterns, inspiring broader improvements to the platform. Through analytics, we track and analyze trends and usage patterns to create user insights that inform our decision-making process and help us understand demand.

Research
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We conduct research to gain insights into general consumer interests, trends, and the usage patterns of our Services within our community. This research, combined with analytics, helps us understand our community better and how our Services integrate into their lives. Additionally, we engage in research and development to create new technologies and techniques, such as new machine learning models or hardware like Spectacles. The findings from our research are occasionally incorporated into Outgoer features, and we may also publish papers on topics such as overall behaviors and consumer trends. These publications only contain aggregated data across our user base and do not include any private information about individual users.

Enhance the Safety & Security of Our Services

We utilize your information to bolster the safety and security of our Services, verify the identity of Outgoers, and prevent fraud or other unauthorized or illegal activities. For instance, we offer two-factor authentication to safeguard your account and can send you email or text notifications if we detect any suspicious behavior. Additionally, we scan URLs shared on Outgoer to identify potentially harmful webpages and can alert you accordingly.

Contacting You

At times, we may contact you to highlight new or existing features. This can involve sending Outgoer notifications through the app itself, as well as emails, SMS messages, or messages on other platforms where permitted. For instance, we might use Outgoer, email, SMS, or other platforms to inform you about our Services and any promotions we believe may be of interest to you.
Additionally, there are instances where we need to communicate with you to provide information, alerts, or messages requested by our users. This could include sending communications through Outgoer, email, SMS, or other platforms where permitted, to provide updates on account status, security alerts, and reminders related to Chats or friend requests. It may also involve fulfilling requests from our users to send invites or Outgoer content to non-Outgoers.

Support

When you seek assistance, our goal is to provide support promptly. To address issues with our Services and assist you, the Outgoer community, and our business partners effectively, we may need to utilize the information we've gathered.
We also use the data we collect to ensure compliance with our Terms and policies, as well as with the law. This involves enforcing, investigating, and reporting on activities that violate our Terms, policies, or legal requirements. For example, if unlawful content is posted on our Services, we may need to take action per our Terms and policies. Additionally, we may use or disclose your information to cooperate with law enforcement requests, address safety concerns, or fulfill our legal obligations.

How We Share Information

This section details the recipients of your information, the types of information shared, and the reasons for sharing, including circumstances necessitating the transfer of data outside its country of origin.
• Outgoer Users. We share information with your Outgoer friends or other users to enable our Services. For instance, the Stories you post can be seen by your friends if you allow them.
• Family Center Participants. When Family Center is enabled, we share information about the connected account to provide insights, such as your friends on Outgoer.
• Public Features. While most Outgoer features are private for friends only, we offer public features like Spotlight, Outgoer Map, Community Stories, or your Public Profile, where you can choose to showcase your content to the public.
• Third-Party Apps. We allow you to connect with third-party apps, and any additional information you direct us to share will be shared with these apps.
• Service Providers. We share information with service providers who process it on our behalf, such as for payments or optimizing ad performance, but we do not share private communications.
•Business and Integrated Partners. Information about your activity is shared with business and integrated partners to provide the Services, excluding private communications.
•Anti-Fraud Partners. We share information with industry partners working to prevent fraud, such as device and usage information.
•Legal, Safety, and Security Partners. Information about your activity is shared as necessary to comply with legal processes, investigate potential violations, protect rights and safety, and detect fraud or security concerns.
•Affiliates. We may share your information with our internal subsidiaries as needed to carry out our Services.
• Merger or Acquisition. In the event of selling or negotiating to sell our business, we may transfer your personal information to a successor or affiliate.

Integrated Partners

Our Services may include content and integrations from our partners, such as integrations in Lenses, Camera editing tools, and Scan results provided by third-party developers. When you use these integrations, you may be sharing information with both the integrated partner and Outgoer. We are not responsible for how these partners collect or use your information. We recommend reviewing the privacy policies of all third-party services you use, including those accessed through our Services.

International Data Transfers

Our Services enable you to connect with friends worldwide, which may involve collecting, transferring, storing, and processing your personal information in the Australia or other countries outside your own. When we share information outside your country, we ensure safeguards are in place to protect the data as required by law.

How Long We Keep Your Information
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In this section, we outline how long we retain your information, the reasons behind it, and how legal obligations may impact the retention period. Typically, we keep data for as long as you instruct us or as needed to provide our Services, or as mandated by law. For instance, if you save content in Memories, we retain it until you choose to delete it. However, certain factors influence our decision on data retention:
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• Necessity for operating our Services, like basic account details for maintaining your account.
• Fulfillment of expected functionalities, such as maintaining your friend list.
• Nature of the information, like location data, which is stored based on precision and Service usage.
• Legal obligations dictating data retention duration.
• Legitimate purposes, like preventing harm or investigating violations of our policies.
• While some data is automatically deleted, we cannot guarantee specific deletion times. Legal requirements, such as court orders or reports of abuse, may prevent immediate deletion. Additionally, certain data may be retained in backups temporarily or as mandated by law.

Region Specific Information

Depending on your location, you may have specific rights or there may be region-specific information you should be aware of. We strive to keep our policies simple, but in some cases, additional rights or information may apply based on your jurisdiction.

Our Audience

• Our Services are intended for individuals aged 18 years and older.
• We do not direct our Services to children under the age of 18, and you must confirm that you are 18 years or older to create an account and use our Services. If we become aware that you are under the age of 18 (or the minimum age required to use the Services in your state, province, or country without parental consent, if higher), we will cease providing Services to you, and delete your account and data.
• Additionally, we may restrict how we collect, use, and store certain information of users under 18. This may result in certain functionality being unavailable to individuals under 18 years old.

Updates to the Privacy Policy

We may update our Privacy Policy periodically and will inform you of any significant changes. We reserve the right to modify this Privacy Policy occasionally. When we do, we'll notify you in one way or another. This notification may involve revising the date at the top of the Privacy Policy available on our website and mobile application. Additionally, we may provide you with additional notice, such as by adding a statement to our websites' homepages or sending you an in-app notification.